Heading towards a unique-email future

Technology keeps changing how we connect, verify and stay secure - and the way we identify ourselves online is evolving too.

At Booster, we’re preparing for a shift that’s happening right across the digital world: a move toward using unique email addresses to create one consistent record for every customer.

You’ll start hearing more about this over the next year as we begin phasing out shared or generic email accounts (like familyaccount@xtra.co.nz) in favour of one email per person.
It’s a simple change with important benefits for privacy, security and the overall experience of being a Booster member.

Why unique emails matter

In the past, it wasn’t unusual for couples, families or workplaces to share an inbox. But as more financial services move online, that convenience now carries risk.

A shared address can let anyone with access reset passwords or view personal information - which means it’s no longer considered secure or compliant under the Privacy Act 2020.

Here’s what changes when everyone has their own email:

• Stronger protection for your information
  Only you can access communications about your account, and no one else can reset your password on your behalf.
• Better personalisation
  Unique emails help us deliver information that’s relevant to you - from investment updates to service reminders - without clutter or confusion between family members.
• Improved data quality and efficiency
  Behind the scenes, a single email per member means faster processing, improved accuracy and clearer records across all Booster systems.

What this means for you

There’s nothing you need to do immediately - we’re still working through timeframes and system updates - but it’s a good moment to start checking:

• Do you currently share an inbox with a partner or family member?
  If so, we suggest you investigate creating a separate personal email (for example, Gmail and Outlook both allow you to set up new or alias addresses easily).

For members under 18, communications will continue to go to a parent or guardian’s linked address, unless the young person has their own unique email.

Looking ahead

Our goal is to make your online experience with Booster secure, simple and personal. As digital security standards evolve across New Zealand’s financial sector, this move puts us in step with global best practice - and with the everyday reality that most people now manage their own digital identity.

We’ll share more updates before any changes take effect in 2026.

In the meantime, this is one small but important way we’re strengthening the digital foundations that protect your financial future.

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