Hardship and illness withdrawal

You may be able to withdraw some or all of your KiwiSaver money if you are suffering:

significant financial hardship
from a serious illness.

You must meet the conditions to apply for these withdrawals.

Significant financial hardship withdrawal

If you're in significant financial hardship, you may be able to take out some KiwiSaver money but your financial situation must meet the definition of 'financial hardship' in the KiwiSaver Act.

You may be able to withdraw an amount equal to:

your own contributions
your employer contributions
any investment returns.

This amount will not include any government contributions.

You can only withdraw money:

that's enough to ease your hardship
if you can show that you have looked into and used up all other reasonable options.

Applying for significant financial hardship withdrawal

You will need to send us or your financial adviser:

a completed Booster application for significant financial hardship withdrawal.
proof of your financial situation, including a statutory declaration about your assets and liabilities.

You can get a copy of the significant financial hardship withdrawal form from your financial adviser, or call us on 0800 336 338.

We work with good people, so we can support you better.

Knowledge is power and it creates options and choices you might not know you have. MoneyTalks is a free service which connects people and whānau with their local foodbanks, helps them find their way through Work and Income processes and entitlements and supports people to manage their money.

You can get in touch with MoneyTalks if you need help with day-to-day money matters like budgeting, Kiwisaver hardship applications and debt management. Sharing information and linking you with local community groups may give you new options, and the power to make choices.

To contact MoneyTalks, call 0800 345 123, text 4029, email [email protected] or chat online via www.moneytalks.co.nz.

Serious illness withdrawal

If you've got a serious illness, you may be able to take out some or all of your KiwiSaver money but your health must meet the definition of 'serious illness' in the KiwSaver Act.

You may be able to withdraw an amount equal to:

your own contributions
your employer contributions
any investment returns
any government contributions.

Applying for serious illness withdrawal

You will need to send us or your financial adviser:

a completed Booster application for serious illness withdrawal (you can download this form in mybooster)
medical proof of your health, including a statutory declaration.