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How to complain

Here at Booster we are committed to ensuring that our service is excellent. We always appreciate feedback too. Find out how to complain below. 


Contact Booster

Booster Investment Management Limited
C/o Chief Operating Officer
PO Box 11872
Manners Street
Wellington 6142

Phone: 0800 336 338
Email: kiwisaver@booster.co.nz


Contact the Supervisor

General Manager, Corporate Trustee Service
Public Trust
Level 8, Public Trust Building
22 Willeston Street
Private Bag 5902
Wellington 6140

Phone: 0800 371 471
Email: cts.enquiry@publictrust.co.nz

If we can’t resolve your complaint, you can refer it to our dispute resolution scheme. They won’t charge you a fee to investigate or resolve your complaint.


Contact Booster’s dispute resolution scheme

Financial Services Complaints Limited
Level 4, 101 Lambton Quay
Wellington 6011
PO Box 5967
Wellington 6140

Phone: 0800 347 257
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz