How to complain
How to complain
If you’re not satisfied for any reason or you have issues or complaints about your investment, you need to follow our complaints process.
At first, get in touch with us and we’ll do our best to help you.
If you’re not satisfied, you should contact the Supervisor.
If you’re not happy with this outcome, you can get in touch with our external dispute resolution scheme.
Contact Booster
Booster Investment Management Limited
C/o Chief Operating Officer
PO Box 11872
Manners Street
Wellington 6142
Phone: 0800 336 338
Email: kiwisaver@booster.co.nz
Contact the Supervisor
General Manager, Corporate Trustee Service
Public Trust
Level 8, Public Trust Building
22 Willeston Street
Private Bag 5902
Wellington 6140
Phone: 0800 371 471
Email: cts.enquiry@publictrust.co.nz
If we can’t resolve your complaint, you can refer it to our dispute resolution scheme. They won’t charge you a fee to investigate or resolve your complaint.
Contact Booster’s dispute resolution scheme
Financial Dispute Resolution Service
Level 4, 142 Lambton Quay
Freepost 231075
PO Box 2272
Wellington 6140
Phone: 0508 337 337
Email: enquiries@fdrs.org.nz
Website: www.fdrs.org.nz