If you’re not satisfied for any reason or you have issues or complaints about your investment, you need to follow our complaints process.
At first, get in touch with us and we’ll do our best to help you.
If you’re not satisfied, you should contact the Supervisor.
If you’re not happy with this outcome, you can get in touch with our external dispute resolution scheme.
Chief Operating Officer
Booster Investment Management Limited
Level 5, NOKIA House
13–27 Manners Street
PO Box 11 872
Phone: 0800 336 338
General Manager, Corporate Trustee Service
Ground Floor, NZ Rugby House
100 Molesworth Street
PO Box 5067
Phone: 0800 371 471
If we can’t resolve your complaint, you can refer it to our dispute resolution scheme. They won’t charge you a fee to investigate or resolve your complaint.
Financial Dispute Resolution
Level 4, 142 Lambton Quay
PO Box 2272