I’ve linked my bank accounts. How long does it take for my transaction history to appear?
Once you’ve synced your bank accounts, transactional data for the last 90 days will be pulled through and should appear in a few minutes. If it doesn’t, check back in 24hrs and it should be ready to go.
Do I need to sync all my bank accounts?
It’s up to you, but we recommend syncing all your main, active bank accounts. That way you’ll get the most comprehensive overview of your finances – which will help you build your budget. This can include any joint accounts you have.
I’m having trouble syncing my bank accounts. Can I still set up mybudgetpal?
If you’re unable to sync your bank accounts, you can manually add bank accounts and/or transactions to set up mybudgetpal. You can do this by uploading a .csv file.
Manually linked accounts or statements will not be automatically updated so you’ll need to regularly upload your transaction data to keep your budget up to date.
Can I include my partner’s banking data in mybudgetpal even if they’re not with Booster?
Yes. If you have a joint bank account with your partner, you can sync it in mybudgetpal.
How often are my transactions updated from my synced bank accounts?
Every 24 hrs. We get your transactional data from your bank via Yodlee. In general, Yodlee gets updates every few hours and we get a download once a day. This means your transactional data is refreshed in mybudgetpal every 24 hours.
I’ve manually added my bank account. How do I update my budget?
If you have manually uploaded your statements, you’ll need to regularly upload your most recent transaction data to keep your budget accurate. You can do this by uploading a .csv file.
Do all banks have the same processing times and performance?
No. We get info from your bank via Yodlee each day. Generally, you should see your transactions within 24 hours. If you’re expecting to see a particular transaction that hasn’t come through yet, check back in later. The banks with the most reliable connectivity are BNZ, ANZ, Westpac, and Kiwibank.
I’m having trouble syncing my bank accounts. Can I still set up mybudgetpal?
If you’re unable to sync your bank accounts, you can manually add bank accounts and/or transactions to set up mybudgetpal.
Manually linked accounts or statements will not be automatically updated so you’ll need to regularly upload your transaction data to keep your budget up to date. You can do this by uploading a .csv file.
To manually add a bank account
Locate ‘Other‘ in the bottom row of the list of banks presented. From here you can add a bank account and balance which you can keep manually updated, in line with your chosen budget frequency.
To manually add a single transaction
You can manually add a single transaction if your bank account is automatically synced or if you added it manually.
Select 'View all' from the Transactions tab on the dashboard. Then click 'Add'. From here you can manually add in single transactions.
To manually add multiple transactions
You can manually add multiple transactions to a manually added bank account by uploading a .csv file. You can't upload a .csv file of multiple transactions to a synced bank account.
Select 'View all' from the Transactions tab on the dashboard. Then click 'Add'. From here you can upload a .csv file of transactions.
Uploading a .csv file
When you upload a .csv file, make sure:
Are ALL transactions shown and how quickly do they appear in mybudgetpal?
Yes, all transactions are shown and data is refreshed every 24 hrs. mybudgetpal isn’t designed to be an exact replica of your online bank account, so it doesn’t show real-time data. However, we receive updated transactional data for your synced accounts from Yodlee once a day, so the data displayed on mybudgetpal is refreshed daily.
What’s a transfer?
Transfers are movements of cash from one of your accounts to another. e.g. you take money from your regular account to pay your credit card.
Why would I need to add a transaction?
There may be times when Yodlee has not been able to access all your transactional data. Other reasons may be that you’ve received cash for something – e.g. a Trade Me sale or birthday money and you’ve put it straight into your wallet but still want to count it as income.
What’s an uncategorised transaction?
An uncategorised transaction means that it has not been auto-assigned to a category.
You’ll need to assign a category so it can be counted as part of your budget.
To do this, click on any uncategorized transaction and you’ll be able to assign a category from the pop up that will appear.
How do I change transaction categories?
To change how a transaction has been auto-categorised e.g. a purchase from MacDonald’s was categorised as ‘Groceries’ instead of 'Restaurants/Takeaways’, simply click the transaction and change the category using the ‘Edit transaction’ pop up. If you want future transactions with that same description to always be reassigned to the alternative category, you can set up a rule.
To search or edit multiple transactions at once you can use the Transactions page. Check the box on the left-hand side of the transaction/s you want to re-categorise and click ‘Edit’. You’ll be presented with a pop up that allows you to make your changes.
NB: If you select multiple transactions for editing at the same time, the change will be applied to each one. If you don’t want this, edit one transaction at a time.
Add a tag to a transaction so you sub-categorise your spending, and personalise your budget further.
For example, you buy a sandwich from Pak n Save for lunch. The transaction has been auto-categorised as ‘Groceries’; you want to identify it as ‘Lunch’.
On another day, you buy new socks for your child at Farmers. It was auto-categorised as ‘Personal/Family’; you’d like to identify it as ‘kids clothing’.
To do this, you need to add a tag to each transaction. Go to the Transactions tab on the main budgeting dashboard. Click the transaction e.g. Pak n Save $10.15 or Farmers $12.99. A pop up will appear that allows you add a tag to sub-categorise your transaction. You can also add tags to transactions listed on the Reports page.
How do I create a report?
The Reports page can be accessed from the Spending and Transactions tabs.
Reports allow you to bundle categories and/or tags together so you can get a birds-eye view of your spending across categories and tags you’ve chosen.
For example, you may want to track how much you’re spending on lunch.
To do this, first tag any transactions that you want to identify as ‘lunch’ (see ‘how do I create a transaction tag?’). Then you can create a report that picks up all transactions that have been tagged as ‘lunch’ – even if they’re across different categories.
Then, select the tag ‘lunch’ from the ‘Select categories and/or tags’ drop-down list on the reports page, and it will populate the graph area below the search fields.
Can I delete my budgeting data?
You can delete your mybudgetpal data by deleting your mybudgetpal account. You cannot delete your data independently of your account. Please see below for how to delete your mybudgetpal account.
How do I delete my mybudgetpal account?
You have been set up with a mybooster account which gives you access to mybudgetpal. When you delete mybudgetpal, you’ll also delete your mybooster account.
To delete your mybudgetpal account, click Delete data on the top right-hand corner of the screen. You’ll then be presented with a pop-up to confirm that you want to delete your mybudgetpal account. Once confirmed, you’ll receive an email to notify you that both your mybooster account and mybudgetpal account and data will be deleted within 48hrs.
If you change your mind and want to re-register for a mybooster and mybudgetpal account after they’ve been deleted, you’ll need to contact us.
If you want to stop using mybudgetpal, click Delete data on the top right-hand corner of the screen. You’ll then be presented with a pop-up to confirm that you want to do this. Once confirmed, you’ll receive an email to notify you that both your mybooster account and mybudgetpal account and data will be deleted within 48hrs.
You can choose to keep your bank account/s linked (via the pop up) if they form part of your total wealth picture on mybooster.
Any other Booster accounts you have will not be affected if you delete mybudgetpal – you will still be able to access them in mybooster. You can reinstate mybudgetpal via mybooster at any time.
How is my data stored?
The transactional banking data that mybudgetpal uses is stored in a purpose-built database that is separate from Booster's other systems and contains no personally identifiable information.
The only people with access to this database are the Booster infrastructure team. They don't query or export data from this database – they simply make sure that the service is online and performing as required.
At all stages, the data is transferred over an HTTPS secured connection.
Is it safe to enter my bank account details?
The bank account function is from Yodlee, which provides this service globally.
Over 1300 providers around the world use Yodlee to deliver their services, including 16 of the top 20 US banks. Yodlee have integrated with over 21,000 data sources.
Locally, companies like Xero, PocketSmith and Booster rely on Yodlee to deliver features of their services.
Why do you store my bank login details?
Yodlee needs to store your login details so mybudgetpal can sync with your bank account every 24 hrs. This keeps your budget up to date with your most recent transactional data.
If Yodlee didn't store your details, you'd have to manually upload transactions every time you use the budgeting app - which would be a real hassle!
If you delete your bank account from the app, Yodlee will delete your login details. They don't keep them, so if you decide later you want to start using mybudgetpal again, you'll have to re-enter your bank details.
How does Booster handle my data and who has access to it?
For data imported into mybudgetpal, Booster and Yodlee (by way of automated bank linking) have access to various components of your transactional banking data.
Yodlee acts as the integration partner between Booster and the bank accounts you may have linked to the Booster system.
Yodlee adheres to a comprehensive set of security standards and auditing. Similarly, Booster is also regularly audited and stores all of the data it uses in an on-premises data centre.
Find out more about Yodlee's security standards:
What about Open Banking standards?
We're keeping a close eye on what's happening in the Open Banking space in NZ.
When the new API standards are finalised and published, we'll be looking at how to work with Yodlee to best integrate our services with these new standards.