Privacy policy


These statements apply to Booster Financial Services Limited and its subsidiaries ('Booster'), including all websites, applications ('apps'), member portal services or any other services operated or offered by Booster (referred together as the 'Services').

Where you have downloaded an app or similar Service, Booster is the provider of that Service.

Yodlee Inc ('Yodlee') provides services to support the 'bank function' either directly to Booster or indirectly at the discretion of Booster.

Yodlee is a third party contracted by Booster directly.

Read the privacy policy of Yodlee

For information on the services provided by Yodlee, please refer to Booster’s terms and conditions.

Personal information

Personal information is any information (in any form) about you, that we collect in order to provide you with the Services.

This includes (but not limited to) information that you have directly entered into any website form, online applications and any app or portal service provided by Booster where information is entered or downloaded and then stored on Booster systems.

Website users

When you visit any Booster website, we may collect and store the following information:

  • your IP address and domain name
  • the operating system and the browser your computer uses
  • the date and time of your visit
  • the search terms you use to find our site
  • which web page you enter our site from
  • which pages you visit
  • the next web page you visit after leaving our site.

These data help us understand how you use our website and how we can improve your experience.

If you complete any forms or enter personal data on a Booster website, we may also collect and store any additional information you provide as a result of that, including (but not limited to) name, address, contact number.

For more information on the terms and conditions of any Booster website, please refer to Booster’s terms and conditions.


When using the Booster website, 'cookies' are used to authorise your session and collect certain information from you, such as your location, activity and time on the website to make your online experience with Booster more enjoyable.

Commonly used by modern websites, a cookie is a small file sent to your computer.

If you don't want to receive cookies from us, you can set your browser to alert you of a cookie being offered, or to reject all cookies. However, this will affect the usability and functioning of the website.

Applications (app), Budgeting Tool and other similar Services users

When you use any Booster apps, Budgeting Tool or other similar Services, including (but not limited to) where you may complete any forms, enter personal data, or link personal bank accounts to the Service, we (or any contracted third party) may collect and store the following information:

  • if you are using a 'bank account' function, including via the Budgeting Tool and have linked in your bank account(s) to that tool, your bank registration credentials (including access numbers and passwords) and bank account balances will be collected and stored. We (or any contracted third party) will store bank account numbers
  • if you are using the Budgeting Tool, any information downloaded or entered manually into the Budgeting Tool will be collected and stored by us and will be used to help provide analytical information to you on your financial situation
  • the operating system used
  • the date and time of your visit
  • any search terms
  • any websites or other hyperlinks you may select that are available on the Service
  • any other information you have entered into or is linked to the Service.

The storing of information is part of the Service provided. We also use analytics to see how you use the Service. These data help us understand how you use our Services and how we can improve your experience of the Services we provide to you.

If you are not a Booster member and register for the budgeting tool, we will also add your name and email address to our mailing lists. You can unsubscribe from any digital communications you receive from us at any time by clicking on the unsubscribe link or emailing us via [email protected]

If you decide to stop using the budgeting tool at any stage, we will send you an email to confirm your banking and budgeting data will be deleted within 48 hours. If you are not a Booster member, your account will also be closed. Your contact details will remain on our mailing lists until you choose to unsubscribe.

For more information on the terms and conditions of any Service, please refer to Booster’s terms and conditions.

Uses of your information

Booster takes your privacy seriously, and will use your personal information as necessary to:

  • provide our Services to you
  • improve our Services
  • communicate to you about Booster products and services (even if you do not use one of our products or services).

We will not share personal identifiable information about you with other persons or organisations outside Booster without your permission, other than those contracted specifically by Booster to securely store information or provide a Service on Booster's behalf, unless you have already provided the relevant consents or agreement, or doing so is necessary to provide you with a service or product you have requested, or where required or authorised by law.

Third parties may include:

  • Yodlee Inc for certain Services
  • the financial adviser (or business) named or indirectly referred to on any application for Booster products or services
  • any other person or organisation where required by law or contracted by Booster.

Non-identifying website traffic information may be analysed to help improve our services on an ongoing basis.

Collection, storage and market research of personal information by a third party

By completing any forms or entering personal information on any Service, you agree to Booster supplying, at its discretion, securely to third parties any personal information collected and stored to carry out market research for Booster.

You also agree to any third party collecting and storing information on behalf of Booster where Booster has contracted so with that third party.

This may include collecting and storing information by another party contracted by that third party where it is known to Booster as part of the arrangement.

Call recording

Booster may record and store all incoming and outgoing calls for training and quality assurance purposes.

Apart from audio recordings of each call, we may also store the time, date and duration of the call, and the phone numbers involved.

Customer information

If you are a customer of Booster we may collect and retain all information you choose to provide during registration.

In addition, we will retain information about your requests for our products and services, and your other interactions with us, for example your account balances.

We may also collect information about you from public records or, with your permission, from third parties.

For further terms and conditions in relation to products or services, please refer to those products or services.

Your choices

You may access personal information we hold about you, and can ask us to correct any errors or to delete the information we hold about you.

You may opt out of any further contact with us where permitted under relevant law.

To protect your privacy and the privacy of others, we may have to verify your identity before we can give you access to, or change, information about you.


If you've consented to receiving emails from Booster, we may send you emails about Booster products, services or promotions.

If you don't want to receive these emails in the future, please select 'unsubscribe' in the email or contact us.


If you've consented to receiving text messages (SMS) from Booster, we may send you text messages about Booster products, services or promotions.

If you don't want to receive these text messages, please contact us or reply to the text message with 'STOP'. Standard text message rates will apply.

Important information

Booster’s use of personal information is bound by the principles of the New Zealand Privacy Act 2020.

How to contact us

If you have any privacy concerns or you wish to update any information we have on file for you, please contact us.

Alternatively, you can write to us at:

Attention: The Privacy Officer
Booster Financial Services Limited
PO Box 11 872
Wellington 6142
New Zealand

Last updated 30 November 2020