Join the Booster team!

At Booster we are on a mission to get New Zealanders on the financial front-foot. Growing our reach and delivering an unbeatable customer experience are key to achieving our mission. The Admin Ops Administrator helps the company achieve this goal.

The position exists to assist the Admin Ops Team Leaders and Manager in the smooth operation and administration of all Booster products. This currently includes Booster KiwiSaver Scheme, Booster Investment Series, Booster Super Scheme and Booster Insurance.

Onboarding

• Loading new client accounts
• Processing transfers-in to the Schemes
• Processing direct debits and deposits
• Answering specific client queries via phone, email
• Responsible for technical tasks including transferred calls
• Product and process subject matter experts.
• Any other ad hoc administration duties as reasonably requested by the company
  
  

General Administration

• Processing letters and switches
• Foreign currency conversions
• Answering adviser questions not related to onboarding or offboarding
• Claims and renewals for insurance product
• Dealing with complaints.
• Responsible for technical tasks including transferred calls
• Product and process subject matter experts.
• Answering specific client queries via phone, email
  
  

Offboarding

• Loading withdrawals i.e. partial and full closure withdrawals
• Closing accounts
• Financial hardship/serious illness application processing.
• Responsible for technical tasks including transferred calls
• Product and process subject matter experts.
• Answering specific client queries via phone, email
• Any other ad hoc administration duties as reasonably requested by the company
  
  

Reporting Line(s)

The Admin Ops Administrator reports to the Admin Ops Team Leader in the area they are working, which is one of the following:

• Onboarding
• General administration
• Offboarding

We’re looking for the following skills and attributes:

• Team player with excellent communication and interpersonal skills
• Exceptional written and verbal communication skills
• High level of accuracy, initiative, and attention to detail
• Ability to operate in a busy environment with multiple priorities and deadlines
• Responds positively to change
• Willingness to perform above and beyond the call of duty
• Ability to work independently with minimal supervision

Apply for the role on seek, please also provide a cover letter stating why you would like this role and how you would be a good fit. Also, please answer the screening questions that will come with your application (you should be sent an email containing them).

We look forward to hearing from you!